Conversations with Things: UX Design for Chat and Voice eBook

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Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating—sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human–centered—because everyone deserves to be understood, especially you.

This is a digital product.

Conversations with Things: UX Design for Chat and Voice is written by Diana Deibel; Rebecca Evanhoe and published by Rosenfeld Media. The Digital and eTextbook ISBNs for Conversations with Things are 9781933820866, 1933820861 and the print ISBNs are 9781933820262, 1933820268.