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The Big Book of Customer Service Training Games eBook

Original price was: $18.75.Current price is: $12.00.

Author(s): Carlaw, Peggy; Deming, Vasudha
Publisher: McGraw-Hill Professional Publishing
Print ISBN: 9780070779747, 0070779740
eText ISBN: 9780070779747, 0070779740

eText ISBN: 9780070779747 SKU: 9780070779747 Category: Trending 2022 Tags: Business & Economics, entrepreneurship Print ISBN: 9780070779747

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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

This is a digital product.

The Big Book of Customer Service Training Games 1st Edition is written by Carlaw, Peggy; Deming, Vasudha and published by McGraw-Hill Professional Publishing. The Digital and eTextbook ISBNs for The Big Book of Customer Service Training Games are 9780070779747, 0070779740 and the print ISBNs are 9780070779747, 0070779740.