Hotel Operations Management, 4th Edition eBook

Hotel Operations Management will equip you to take on the many roles of a hotel general manager, from supervising operating departments and serving guests to meeting the hotel’s financial goals. You’ll explore each department of a full-service hotel, from the front office and housekeeping to food and beverage.

The 4th Edition is fully updated to reflect monumental changes in the hotel industry since the last edition, such as the impact of the rapidly growing short-term rental market (e.g., Airbnb) and the lingering effects of the COVID-19 pandemic on guest expectations. A new chapter on hotel ownership addresses key considerations in developing new properties, purchasing existing properties, and financing a purchase.